Exchange & Return Policy – Islamic gifts shop

We want you to enjoy a safe and smooth shopping experience. Please read our policy carefully before placing your order.

• 1
  Return & Exchange Window:
  Customers may request an exchange or return within 7 days from the date of receiving the order.
• 2
  Eligible Cases:
  Only damaged, defective, or wrong items are eligible for return or exchange.
• 3

  We do not offer product replacements. If your order has an issue or arrives damaged, you can request a return according to our return policy. Once the return is approved and the product is received, the refund will be processed according to the store policy.

• 4
  Condition of the Product:
  The item must be unused, in its original packaging, with all tags and accessories included.
• 5
  Proof Required:
  Clear photo or video proof of the damage/defect must be sent to us within the 7-day period.
• 6
  Non-Returnable Items:
  Used items, products damaged after delivery, and custom/special orders cannot be returned or exchanged.